Shipping and Delivery

Shipping and Delivery Policy

Thank you for choosing CrissMiss! We are delighted to provide you with high-quality fashion from Romania. Please review our Shipping and Delivery Policy to understand how we fulfill your orders.

  1. Delivery Zones: We currently offer delivery to countries within Europe and customers within Romania.

  2. Processing Time: Upon receiving your order, we strive to process and dispatch it within 5-7 business days. Please note that during peak periods or holidays, processing times may be slightly extended.

  3. Shipping Options and Rates: We provide various shipping options for you to choose from during the checkout process. Shipping rates are calculated based on your location and the chosen delivery method. The applicable shipping cost will be displayed at checkout before you confirm your order.

  4. Estimated Delivery Time: The estimated delivery time depends on your shipping destination and the chosen shipping method. Typically, orders within Europe may take 5-10 business days to arrive, while deliveries within Romania may take 5-7 business days.

  5. Tracking Your Order: Once your order is dispatched, we will provide you with a tracking number via email, allowing you to track your package's journey until it reaches your doorstep.

  6. Customs and Import Duties: For orders shipped to countries outside the European Union, customs duties and import taxes may apply. Please be aware that these charges are the responsibility of the recipient and may vary depending on the destination country's regulations.

  7. Undeliverable Packages: In the event that your package is deemed undeliverable due to incorrect shipping information or unsuccessful delivery attempts, we will contact you to arrange for re-delivery or provide a refund minus any shipping fees incurred.

  8. Order Changes and Cancellations: If you need to make changes to your order or cancel it, please contact our Customer Support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible after the order has been processed.

  9. Lost or Damaged Packages: In the rare event that your package is lost or damaged during transit, please contact our Customer Support team immediately. We will initiate a thorough investigation with the shipping carrier and work towards a satisfactory resolution.

If you have any questions or need further assistance regarding shipping and delivery, please do not hesitate to reach out to our Customer Support team at sales@crissmiss.store