Returns and Exchanges

Returns and Exchanges Policy

Thank you for shopping at CrissMiss! We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our Returns and Exchanges Policy for guidance on how to proceed.

  1. Eligibility for Returns and Exchanges: We accept returns and exchanges for products that meet the following conditions:
  • The item is in its original condition, unworn, and with all original tags attached.
  • The return/exchange request is initiated within 14 days of receiving your order.
  1. Non-Eligible Items: The following items are not eligible for returns or exchanges:
  • Items that have been worn, washed, or altered.
  • Items without their original tags or packaging.
  • Intimate apparel (such as underwear and swimwear) for hygiene reasons.

  1. How to Initiate a Return or Exchange: To initiate a return or exchange, please follow these steps: a. Contact our Customer Support team at sales@crissmiss.store within 14 days of receiving your order, stating the reason for your return or exchange request. b. Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed. c. Pack the item securely in its original packaging, including the RA number, and ship it to the address provided by our Customer Support team.

  2. Return and Exchange Process: Upon receiving your returned item, we will inspect it to ensure it meets our eligibility criteria. If approved, we will process your refund or exchange. Please allow up to [number of business days] for refunds to be reflected in your original payment method.

  3. Return Shipping Costs: For eligible returns due to a manufacturing defect or error on our part, we will cover the return shipping costs. However, for all other returns and exchanges, the customer is responsible for the return shipping expenses.

  4. Refunds and Store Credits: Refunds will be issued in the original payment method used for the purchase. In the case of exchanges, any price difference will be refunded or charged accordingly. Alternatively, you may opt for a store credit to use on future purchases.

  5. Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact our Customer Support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs if applicable.

  6. Non-Delivery or Lost Packages: In the event of non-delivery or a lost package, please reach out to our Customer Support team, and we will work with the shipping carrier to resolve the issue and offer a suitable solution.

If you have any questions or need assistance with a return or exchange, please contact our Customer Support team at info@crissmiss.store.